Shipping policy

Shipping Policy

We carefully package every AFSHÉ Heritage order to help your products arrive in the best possible condition.

Order Processing

Orders are generally processed within 2–4 business days, excluding weekends and holidays.

You will receive tracking information once your order has shipped.

Warm-Weather Shipping

Our whipped shea body butter is naturally sensitive to heat. During warmer months, we may use insulated packaging and other protective measures to help reduce heat exposure during transit.

When possible, heat-sensitive orders may be shipped Monday through Wednesday to reduce the chance of packages sitting in carrier facilities over the weekend.

These precautions help, but we cannot guarantee that whipped shea butter will remain completely firm during transit in high temperatures.

If your butter arrives softened or melted:

  • Keep the jar upright.

  • Place it in the refrigerator until firm.

  • Allow it to return to a comfortable temperature before use.

Melting does not affect the moisturizing benefits of the product, although the texture may look or feel slightly different after re-solidifying.

Shipping Times

Delivery estimates shown at checkout begin after your order has been processed and handed to the carrier.

Carrier delivery dates are estimates unless the selected shipping service specifically provides a delivery guarantee. AFSHÉ Heritage is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us immediately at hello@afsheheritage.com. Once an order has shipped, we may not be able to change or redirect it.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors.

For additional assistance, contact us at hello@afsheheritage.com and we will do our best to help you determine the appropriate next steps with the shipping carrier.